Workia
Integrations/ServiceNow

Tickets and incidents, always in sync

Workia will soon integrate with ServiceNow, allowing tickets and incidents to sync between Workia and ServiceNow — and pulling employee data directly into new cases. Less manual entry, fewer errors, mobility records aligned with your source of truth.

Works with
ServiceNow
ServiceNow
ServiceNow
Automate updates to tickets from your ServiceNow system
ServiceNow
Connect ServiceNow
Connected

Paste the credentials from your ServiceNow instance. Setup takes minutes.

Instance URL
https://acme.service-now.com
Integration user
workia_svc
API key
•••• •••• •••• 7c12
Least-privilege access · secure background sync

Easy configuration

Connect Workia to ServiceNow using your organisation's ServiceNow credentials (your IT team will provide these). Once enabled, the integration runs securely in the background — with no ongoing admin or manual syncing required.

Quick integration setup
Add ServiceNow credentials and connect — setup takes just minutes.
Lightweight and low maintenance
No custom configuration or ongoing upkeep required — it just works.
Secure by design
Least-privilege access keeps ticket and HR data safe.
sn
ServiceNow
Service Desk
INC0012483New initiation
INC0012491Payroll update
INC0012502New hire support
INC0012510Access request
Workia App
Real-time · Two-way
Workia
Mobility Case Management
TKT-2483New initiation
TKT-2491Payroll update
TKT-2502New hire support
TKT-2510Access request

Retrieve employee data

Search and select employees from ServiceNow when creating a new case in Workia. Key details — including job information, organisational structure and base salary — are pulled directly into the case, reducing manual entry and keeping your mobility data aligned with your HR system.

Everything included

All the tools for connected mobility data

Quick integration setup

Add ServiceNow credentials and connect — setup takes just minutes.

Real-time data sync

Keep employee records accurate by syncing updates automatically.

Pull data into cases

Import employee details instantly when creating a new case.

Reduce admin effort

Eliminate manual data entry and the risk of outdated information.

Lightweight and low maintenance

No custom configuration or ongoing upkeep required — it just works.

Always accurate

Ensure your mobility records stay in sync with your HR source of truth.

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