Streamlined global mobility issue and query management
Track and prioritize incoming requests in one shared place that keeps your team organized.
- Manage and track all support tickets in one place
- Resolve mobility queries quickly
- Gain oversight and analytics into what is keeping you busy
Resolve mobility queries faster
Centralizing all conversations, queries, and documents through ticketing ensures prompt responses and a consistently positive experience for all.
Email ticketing
Let employees and the business email in to create tickets automatically.
See case-related tickets
See which tickets are related to a case from the case screen.
Link tickets
Link related tickets to track related issues.
New queries
Create tickets to track issues that are more general, or related to initial enquiries.
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Help prioritize workload
Effectively manage incoming tickets by linking relevant cases, adding documents and comments, and tackling the most pressing tickets first. Assign appropriate owners and stages to your tickets so they never get lost or neglected.
Customize to your needs
Create custom ticket types to align with your business process.
Clear accountability
Assign and prioritize tickets to improve workflow.
Get notified
Receive notifications when a ticket is created, ensuring the global mobility team stays informed and responsive.
Service level agreements
Set SLAs for prioritized responses and enhanced team efficiency.
Measure and improve efficiency
Identify problems, plan based on metrics, and improve global mobility performance.
Labels
Add labels to tickets for easy reporting.
Track status
Monitor progress, share tasks, and report on activities to solve root causes.
Spot trends
Use the dashboard to identify top mobility issues and understand performance.
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Try it yourself