Streamlined
issue and query management
Log and manage mobility queries, risks, and issues in one place. With everything tracked, your team can respond faster, prioritise better, and maintain full visibility across open items.
Amy Chen
Mike Carter
Sarah Leeresponse 1h
Katheryn Long
Jo SmallResolve queries faster
All queries are logged in a shared workspace, with the full context in one place so your team can act quickly and stay aligned.
Help prioritize workload
Manage incoming tickets by owner, stage and priority — tackle the most pressing items first and never lose track.
Measure and improve efficiency
Track performance with at-a-glance metrics and set SLAs to hold the team accountable.
Ticketing on-the-go
Stay on top of team activity in the Workia mobile app — see who's working on what and manage tickets wherever you are.
All the tools for streamlined query management
Email ticketing
Employees or stakeholders can email in to create tickets automatically.
Case-linked tickets
See which tickets are related to a case directly from the case screen.
Link tickets
Group similar issues to avoid duplication and track trends.
Custom ticket types
Tailor ticket categories to suit your internal processes and reporting.
Clear accountability
Assign and prioritize tickets to improve workflow.
Real-time notifications
Get notified when tickets are created or updated so the team can respond quickly.
Set SLAs
Add service level agreements to help track and manage response expectations.
Track ticket status
Monitor progress and update ticket stages as issues are resolved.
Use labels for reporting
Tag tickets for filtering, sorting, and easy analysis.
Spot trends
Use dashboards to identify frequent issues and improve how your team supports the business.
Learn moreMobile access
View, update, and manage tickets from the Workia mobile app.
Learn moreReady to make global mobility easier?
See Workia in action. Book a guided walkthrough or jump straight into a self-serve product tour.
